Also noteworthy... I've ordered 6 Motorola Q's. My wife & I both have one. I noticed many times that the USB cable that came with our Q's (both of ours) doesn't allow Windows to see the Q (with OR without the box checked in USB to PC connections).
One time I was having this issue, I decided to try and use the USB cable that came with my old blackberry 7510 (iDEN technology). Windows immediately recognized the hardware. Plugged it back in with the *true* motorola Q usb cable - nothing. Hmmmm...
Then my sister-in-law ordered a Q. I had it sent here to get things all up & up for her (software installs, yada yada). The morning I was ready to ship it off to her I powered it up and noticed the Sprint screen stayed on for a VERY VERY long period of time. Then it went to "Motorola Flash Mode" and was telling me to connect the usb cable. I did so and it simply change to "usb cable connected." Windows wouldn't recognize the Q when plugged in & I couldn't get the Q out of this "Motorola Flash Mode." Pulling the battery, force off & on... nothing.
Motorola said it'll probably have to be replaced - but I had to call Sprint (still within the 30 day window). I called Sprint, they said it had to be replaced (after trying what I already had). They set me up for a return shipping label and instructed me to order a new one in the mean time.
I thought back to the Blackberry USB cable experience and thought, "What the heck? Why not try it?" As soon as I plugged that blackberry usb cable into my Q & into my computer, windows said, "NEW HARDWARE FOUND" and made it's little recognition noise. I downloaded Motorola's update software and the Q started updating. Afterwards it booted to the start screen. I loaded the Sprite Backup file I made the night before and it was back to how I had it. No problems since.
Personally, I think there's something fishy about the USB cables that come with the Q.  |