I have a Q (build date 3506) and it is frozen on the Verizon boot screen. I have repaired these before using the software update but this one is different. It begins the update and progress goes to 16% then the phone reboots into a Ram Downloader screen and although I can hear the "doorbell" from my pc indicating connection the update never "sees" the phone again and stalls out. I have attempted this over and over.
Also, my laptop has an older version of the "fix" from Motorola for this issue and it will not even attempt to install on this phone. This is the update I used in the past to correct three other phones.
Help????? |