When I first got my 9c everything seemed perfect. After I ran ActiveSync and tried to sync the phone to my computer I had the same lock up problem that you had. I contacted Sprint and they told me that there was nothing I could do with my 3 day old phone except to take it back to the Sprint store and replace it.
It took me about 10 minutes or less of on-line search to find out how to do a Master Reset which filxed the problem. Of course, now my settings and data were lost and had to be re-input.
This happened to me a total of about 3 times even though I've yet to try to sync with my computere again.
It happend to my wife's 9c so many times after her first sync that she called Motorola. The guy in Indoa, who's English was about as bad as it gets, told her to pack up the phone and send it in to Motorola to be repaird. The repair would take about 6 weeks and if they couldn't fix it they'd send her a referb to repalce it. She ended up taking it back to the Sprint store and getting another NEW phone. She also hasn't tried to sync since.
Our 30 day return warranty is up on Monday and we fully intend to try to sync and do anything else that we can think of that constitutes normal use. If it doesn't pass we've decided to reactivate our old phones and get our money back.
I should say that we like the 9c better than anything we've ever used when it works. The problem is that in the past 25 days we've had more issues than we've had with any other phone.
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