Hello Moto Q Forums

[nspires66]

Just got my qool q 9h 4 days ago and I was loving it. I was trying to play some music and my WMP wouldnt work. I then tried to restart it and it froze on the verizon start screen. Ive tried removing the battery and such with no results. I have seen one master reset comment on here about holding the center select key when starting up and waiting for a prompt to reset but that did not work either. Any other options out there.

Help me obewan kenobe your my only hope!!!!

[mtg1974]

Hold Z and E while you turn it on instead of the center key.

[nspires66]

Thanks for the q-uick response but alas it was another no go. Any other ideas o great master of the q?

[nspires66]

Forgot to say that Ive been holding the buttons for about 30 sec. How long should it take for the prompt to come up?


Thanks again.

[nspires66]

Ooops, I put this in the wrong spot. I have the 9M not h. Is there any difference when it comes to the reset?

[TreeFrog]

Originally Posted by nspires66

Ooops, I put this in the wrong spot. I have the 9M not h. Is there any difference when it comes to the reset?

nice one! hold the center silver button down.....

while powering on.

[nspires66]

LOL,,,,thanks for the reply. Already tried that too. Nothing is working. GRRRRRRRRRRRRR

[mtg1974]

Are you holding the Z and E before you power on? After you power on release the power button. Keep holding Z and E.

[nspires66]

Im pushing z+e and then powering on and releasing the power button and waiting about 30 secs. Ive also done the same with the center select button. Its a q 9m.

[mtg1974]

I don't know what to tell you. I don't have a Q9 so I can't try it myself. You're still in your first 30 days so you can take it back and get another one for free.