CITRIX-Outlook help - Motorola Q

jwashburn · #1 03-19-2008, 03:24 PM

My company uses the horrible CITRIX. They use Outlook on that.

It is possible to access my mail on a web page separate from there.

Can I get it on my Moto without having to go to the web page?

Syndil · #2 03-19-2008, 08:20 PM

If your company only allows Outlook access through Citrix, then it is unlikely that they will have enabled remote active sync on the Exchange server, so I would assume the answer to your question is no. If you want to be certain, however, simply call your Exchange admin and ask them if remote active sync is enabled.

jwashburn · #3 03-19-2008, 08:37 PM

Well, I was hoping for a way to figure it out without asking IT...they might shut down any avenue.

I CAN access it also at: http://webmail.~~~~~~~.com (Intentionally not naming my employer)

I was hoping there would be some backdoor way.

Can I tell in my CITRIX Outlook whether or not it is turned on?

Thanks

Syndil · #4 03-19-2008, 08:42 PM

No, there's no way to tell if it is turned on other than to try it and see or ask your Exchange admin. But if I were a betting man I would wager that remote active sync is disabled. If it were enabled it would be pointless to require Citrix to use Outlook. If the goal of requiring Citrix is increased security, then remote active sync would circumvent that security.

mtg1974 · #5 03-19-2008, 08:53 PM

If you can access your mail through Outlook Web Access then there is a chance that ActiveSync may work. Have you tried it? To use OWA I use https://mail.domain.com. For the server address in ActiveSync I use mail.domain.com.