You are currently viewing our boards as a guest which gives you limited access to view most discussions, articles and access our other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, download files, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact contact us.
Believe it or not sometimes there are questions or problems that can't be answered here. When that happens the next thing to do is to call your carrier for support. Another form of support commonly used is online chat. If you have an online chat with your carrier about an issue you think may be of importance to all of us please post the transcript here*. If your carrier doesn't have an online chat then still let us know what your issue was and how your carrier helped you fix it.
here goes... they are really clueless, i couldnt get this to work...maybe someone out there knows how to help me access my e-mail myname01@sprintpcs.com
Time Details 05/27/2008 12:37:02PM System: "Please hold and the next available agent will be with you shortly." 05/27/2008 12:39:01PM Session Started with Agent (Marvin) 05/27/2008 12:39:04PM Agent (Marvin): "Thank you for contacting Sprint. My name is Marvin. How may I assist you today?" 05/27/2008 12:40:05PM g: "can i view messages sent to mynumber@messaging.sprintpcs.com online anywhere?" 05/27/2008 12:40:58PM Agent (Marvin): "No you can not view text details online." 05/27/2008 12:41:26PM g: "is there another address for my phone textmails besides mynumber@messaging.sprintpcs..." 05/27/2008 12:41:36PM Agent (Marvin): "No there is not." 05/27/2008 12:42:44PM g: "i have a friend that has an address like john123@sprintpcs... He doesnt work for sprint, just he got it with a sprint phone (palm)" 05/27/2008 12:43:05PM Agent (Marvin): "Yes you have a sprint pcs email address also." 05/27/2008 12:43:40PM g: "how do i find out what it is? can i findout online?" 05/27/2008 12:44:03PM Agent (Marvin): "I can give it to you." 05/27/2008 12:44:11PM g: "ok shoot" 05/27/2008 12:44:52PM Agent (Marvin): "For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?" 05/27/2008 12:45:11PM g: "securitq" 05/27/2008 12:45:26PM g: "Oops security answer xxxxxxx" 05/27/2008 12:46:09PM Agent (Marvin): "Thank you." 05/27/2008 12:46:30PM Agent (Marvin): "Your email is myname01@sprintpcs.com." 05/27/2008 12:46:40PM g: "when sending a text to an email, is there a way that my name email shows and not the long mynumber@..." 05/27/2008 12:47:11PM Agent (Marvin): "Yes it show as myname01@sprintpcs.com." 05/27/2008 12:47:40PM g: "can i access myname01 online to see my inbox and or outbox log?" 05/27/2008 12:48:33PM Agent (Marvin): "Yes go to your online account. Look at the top of the screen and click on my online tools. Inside of there you will see a link that says pcs email. Click on that link." 05/27/2008 12:48:58PM g: "thanks. great. can it be shortened to myname@sprintpcs.com?" 05/27/2008 12:49:23PM Agent (Marvin): "Yes it can. You can do it from inside of your online account also." 05/27/2008 12:49:38PM g: "thanks alot. over." 05/27/2008 12:49:48PM Agent (Marvin): "You are welcome." 05/27/2008 12:49:53PM Agent (Marvin): "Thank you again for contacting Sprint. We appreciate your business." 05/27/2008 12:50:03PM Session Ended
heres the followup chat. Note at the end, she transfers me to her supervisor, but i hang up after waiting more than 5 dead minutes. Also, the long time delays were not b/c of slow connection. I was using a fast public library connection.
Will i use chat again with sprintpcs? Probably not
Sorry... heres followup chat Your session ID is 2106050. Time Details
05/27/2008 01:04:36PM System: "Please hold and the next available agent will be with you shortly."
05/27/2008 01:10:57PM Session Started with Agent (Jacqueline)
05/27/2008 01:11:36PM Agent (Jacqueline): "Thank you for contacting Sprint.My name is Jackie.How may I assist you?"
05/27/2008 01:12:37PM g: "05/27/2008 12:46:30PM Agent (Marvin): "Your email is myname01@sprintpcs.com."
05/27/2008 12:46:40PM g: "when sending a text to an email, is there a way that my name email shows and not the long mynumber@..."
05/27/2008 12:47:11PM Agent (Marvin): "Yes"
it show as myname01@sprintpcs.com."
05/27/2008 12:47:40PM g: "can i access myname01 online to see my inbox and or outbox log?"
05/27/2008 12:48:33PM Agent (Marvin): "Yes go to your online account. Look at the top of the screen and click on my online t
ools. Inside of there you will see a link that says pcs email. Click on that link."
05/27/2008 12:48:58PM g: "thanks. great. can it be shortened to myname@sprintpcs.com?"
05/27/2008 12:49:23PM Agent (Marvin): "Yes it can. You can do it from inside of y
our online account also."
05/27/2008 12:49:38PM g: "thanks alot. over."
05/27/2008 12:49:48PM Agent (Marvin): "You are welcome."
05/27/2008 12:49:53PM Agent (Marvin): "Thank you again for contacting Sprint. We appreciate your business."
05/27/2008 12:5
0:03PM Session Ended
Can you help me. i tried clicking"sign up fof free pcs wireless webmail account, but it seems like its not working.
05/27/2008 01:18:08PM Agent (Jacqueline): "What message are your getting?"
05/27/2008 01:18:59PM Agent (Jacqueline): "May I have your pin to access your account please?"
05/27/2008 01:20:07PM g: "not sure, it just sends me back to overview of not sure it sends me back to account overview https://manage.sprintpcs.com/Manage/...=webMailSignup) i would like to: (1) change my address to myname@sprin"
tpcs.com (not myname01) (2) view my sent and received message log online somewhere
05/27/2008 01:20:39PM g: "acct pin xxxxxxxx"
05/27/2008 01:23:07PM Agent (Jacqueline): "That is not the correct pin.What street did you grew up on?"
05/27/2008 01:23:22PM g: "xxxx"
05/27/2008 01:23:49PM Agent (Jacqueline): "Go to passwords and settings to change your email address."
05/27/2008 01:24:07PM g: "the second and sixth charachters are the letterx"
05/27/2008 01:25:51PM Agent (Jacqueline): "Your pin can't have any letters in it has to be all numbers."
05/27/2008 01:39:01PM g: "ok. sorry this simple question took over 32 minutes. can i get a $50 credit for my time???"
05/27/2008 01:39:41PM Agent (Jacqueline): "That is ok I do apologize,the sites I sent should be able to answer your questions,concerning your account."
05/27/2008 01:40:14PM g: "good. how do i redeem the $50 credit?"
05/27/2008 01:40:37PM Agent (Jacqueline): "What $50.00 credit for what?"
05/27/2008 01:41:37PM g: "35 minutes waiting for a simple questioon...see two lines up."
05/27/2008 01:42:46PM Agent (Jacqueline): "That you will have to discuss with the financial services department"
05/27/2008 01:43:41PM Agent (Jacqueline): "Thank you G , for contacting Sprint.We appreciate your business."
05/27/2008 01:44:31PM g: "can you give me their contact info. also who accepts complaints about slow cs?"
05/27/2008 01:44:50PM Agent (Jacqueline): "I can transfer you now if you like?"
05/27/2008 01:45:02PM g: "yup"
05/27/2008 01:45:18PM Agent (Jacqueline): "Thank you.One moment please."
05/27/2008 01:45:44PM Session Transferred to Queue (Relay Team Transfer)
It is not written somewhere, i just decided that. Most companies care about keeping their customers happy, and will throw you some sort of courtesy when they inconvenience you. I guess the 2 year lock in means that they dont care if im dissatisfied.
Linear Mode
