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Sprint Nextel Corp (S), which recently launched an advertising campaign to attract new customers, is disconnecting more than 1,000 subscribers for calling its customer service lines too often and making what the company called unreasonable requests.
Good for them. They are doing it to improve customer service, and when you have 1,000 - 1,200 people that account for 40,000 calls in a single month, that has to have a negative impact on the rest of the people calling for legitimate reasons. I say good riddance to the buggers!
Good for them. They are doing it to improve customer service, and when you have 1,000 - 1,200 people that account for 40,000 calls in a single month, that has to have a negative impact on the rest of the people calling for legitimate reasons. I say good riddance to the buggers!
lol buggers! I second that! I wonder how many buggiers are stuck under there service desks.
I have never been able to talk to someone with out being hung up on by their system at least 2 or three times. Their "volume" is a vastly overexagerated number (i.e. 4 or so calls = one actual conversation).
I have to admit that every time I've dialed *2 or reached Customer Service, the connection was pretty prompt, quick, and agreeable. I can understand why ANY company might give their customers a hard time if they have people complaining and whining - Sprint bring one of these companies - But I, personally, have had little to no problems with them.
I think every customer has a different experience with Sprint depending on what kind of problems need to be solved. It's just that we hear more from the ones who complain. The idea of releasing those problem customers sounds good on paper but may eventually hurt Sprint in the long run.
From personal experience, I think that their customer service could use some improvement. For instance, it would help if their departments were better linked and if there is a complaint, have a number so someone can talk to a live person instead of having to go to the web site, and waiting for a response. One of the reps I talked to said that the merger between Sprint & Nextel was not quite comlete yet and that was the main reason the service was all screwy. Apparently they are training new people and builing a new infrastructure from scratch. At least that's the gist I got from it..
Sprint Customer Service is trash ...I also think its trash that they're dumping PAYING customers. Even going into a Sprint store for help is like going to the local DMV. I can see if the people who were calling in all the time with unreasonable request were always late on paying bills, but even so... who has ever heard of such a thing?
Consistency in service delivery is something Sprint needs to work on.
Here's my story as of last week - So I'm off the west coast on a boat doing some work and roaming. Doing some email via 1x, I worry that I'm going to get a big bill because my data plan won't cover it, so I call Sprint. First call after waiting 10 minutes or more can't hear me. I mean I can hear the agent but they can't hear me. They hang up. Second call gets me an agent with an accent. Tells me that I should switch the network from Automatic to Sprint only that way I won't get charged for roaming. I do and I get no service at all - no data, no phone. So I borrow a friends cell and call Sprint again, this time the agent sounds like he knows what he's doing. I tell him my problem and concern. A few keystrokes later he tells me my plan has roaming, I won't get charged for 1x service and to switch back to automatic. All is well again.
Sober Santa 2
Linear Mode
