Sprint E-Care - Motorola Q

Aurashismail · #1 04-28-2007, 02:22 PM

I sent an email to Sprint and they said they would respond within 24 hrs. (this was thursday 5:14 pm and its now Saturday 1:21 pm) I just think its kinda funny that if they say they will respond in 24 hrs, they should.

mtg1974 · #2 04-28-2007, 05:31 PM

See what happens if you're late paying your bill. I bet they call you right away.

Aurashismail · #3 04-29-2007, 09:17 PM

LOL
Still no response and its been 4 days now. Let me go find their email.
__________________________________________________ _______________________________________
THIS IS AN AUTO-ACKNOWLEDGEMENT - PLEASE DO NOT RESPOND TO THIS EMAIL.
Thank you for contacting Sprint together with Nextel Online. Customer E-Care has received your email and will respond to your request within 24 hours.
The email ID for this interaction is (ID # : ...), and will be located in the subject line of our response back to you.
Thank you for contacting Sprint together with Nextel, where our customers come first!

what a load of Bull...

Syndil · #4 04-30-2007, 05:01 AM

For myself, I have found the best way to get support from Sprint is to call cust service and when the automated prompt asks me what I want, I say "Vision support". There's usually no hold time, the people are American, and they can do just about anything you need. However if you don't at least feign some sort of Vision problem they may transfer you.

Motoqicus · #5 05-04-2007, 10:30 PM

Quote:

Originally Posted by mtg1974

See what happens if you're late paying your bill. I bet they call you right away.

nope, not me anyway. if I miss a payment for some reason it goes a full month until after the next payment was due, then they start calling. ymmv, i've been a customer since 99 and it's been at least 5 yrs since they've cut off service due to a late payment.

Aurashismail · #6 05-05-2007, 11:24 AM

lol, they still havent answered me, Anybody work in sprint CS?

Syndil · #7 05-06-2007, 02:54 AM

I wouldn't expect a whole lot from their email support system. Just call em. What's the prob anyway?

Aurashismail · #8 05-07-2007, 09:58 PM

I did call em yesterday. I was wondering if the boneheads at sprint knew anything about the WM6 upgrade. The phone techs were really dumb... for some reason he thought i was talking about the sprint MSU update that was released a month ago... sigh i want wm6...

Motoqicus · #9 05-08-2007, 02:49 PM

That online WM6 petition in your sig is a joke. It's been online for awhile now and only has 606 sigs as of today. Yea that'll get Sprints attention. lol

Aurashismail · #10 05-08-2007, 07:18 PM

well... At least im trying to do something...
Oh and btw, Sprint responded today. I sent the email on the 26th and its now may 8th.
heres what they said (regarding WM6)

"Dear Aurash Ismail,

Sprint ® recently received an email reply from you, and a transcript of our previous email conversation is listed at the end of this message. The following information will be useful in resolving the issue you are experiencing, and may require a response from you:

Thank you for contacting Sprint together with Nextel E-Care Ticket Support Group.

Motorola is currently testing Microsoft Windows Mobile 6 with the Q. We do not have an exact date for when it might be available for general release. Please continue to check the Sprint, Motorola and Microsoft Windows Mobile websites for information about any potential upgrades that may be available in the future.

If you have any further questions or concerns, please reply to this email, or you may also contact a live Technical Support Specialist by calling *2 from your Sprint PCS phone, and once prompted by the system say “Technical Support” and you will be routed to a Technical Specialist for further assistance. Or you may call our direct Customer Service line at 888-211-4727. (If calling from your Sprint phone, please have another line available for use in case any additional troubleshooting steps need to be performed on your device.)"

ARRG, Hurry of motorolla...