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I recently bought two new phones from a private vendor. I bought sprint service with the phones. (this was not a sprint owned store)
When I bought the phones ( 1 Q, and 1 Razr) the manager told me the phones would be free. He told me that all I had to do was bring my first bill in to his store after I got it and he would do a manual price adjustment.
I brought my bill in to him on a monday and was told to return on thursday to pick up the adjusted bill.
I went in thursday to get my bill and was told that it wa being worked on and to come back around 4:00.
About a half hour later I get a call from a sprint representative apologizing for getting disconnected with me. The Rep tells me he just got disconnected with someone claiming to be me attempteing to get a credit to my account. Come to find out someone had attempted on three seperate occasions to get a credit to my account stating that they were me and that they felt they were over charged on the phone. The credit was denied on two of the three attempts. the credit was for the amount the vendor would have to pay to get me the phone for free and activation.
I went to the store and confronted the manager. He first said that he did not call impersinating me. when confronted with the fact that the spint Rep would have no reason to lie about getting disconnected with someone calling using my information the manager said that he was just trying to get the credit to my account quicker. I made a Police report about the incident and sprint is conducting an investigation.
I am posting this because i think this is probably happening quite a bit. if you got your phone from a private vendor who said they credited your account for your phone I would check out how the credit was obtained. Sprint keeps good notes on there customer issues (calls for credits)
i work for a sprint retail store and this is exactly why i HATE 3rd party vendors. we have people all the time coming in saying the WE sold them the phone and said we would do this and come to find out it was 3rd party. And what really sucks, most of them you can not even tell they are not an actual sprint store.
I only go to the one Sprint store by my work. It's also a repair center. They've always treated me right. I'm leery of kiosks in the mall and stores that sell several different carriers.
I want to make sure people know that this had nothing to do with SPRINT itself.
The store that this happened at has over 15 locations. This was not just a little kiosk or strip mall store.
Based on my own personal experience, I highly recommend using Radio Shack for dealing with Sprint phones. In my experience I have gotten even better service from them than I have at an actual Sprint store. Just be sure to go during normal business hours so it's not too busy. Sprint stores in my area pretty much suck--very rude reps who don't want anything to do with you if you are not there to buy a new phone/plan.
I ordered mine from Wirefly and the only problems I've had with it have come from Sprint not them... I spent several hours trying to get them to sort out the fact that they didn't port my number and had 3 reps tell me to just cancel my old # and then they woukld take care of it
The main question is this. When you ordered the phone did you set up the port through firefly or whoever it was or did you get the phone "cold" and have to call sprint to set it up and port your number? The reason I ask is if the company you ordered the phone through was responsible for the port, they could have done something wrong. If they are one digit or letter off in your info for the port it will not go through and get hung up in the system.
when I called Sprint they had all the records for it so it was definitely on them they said they gave me a temp # and then gave me the run around for 2 days and 2-4 hours with representatives.
I still have not recieved any feed back from sprint about the action they may take against the dealer.
I do not think I ever will.
my reason for posting this thread was to inform everyone who may have bought through a 3rd party to call their provider and ask about any credits that may have been placed on thier account and make sure that they requested the credit.
sprint like any other company will give credits for a lot of reasons and getting the credit usually all comes down to who you get on the phone and what your account has already been given.
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