You are currently viewing our boards as a guest which gives you limited access to view most discussions, articles and access our other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, download files, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact contact us.
My Q got some water damage - don't ask how. Anyway, I was smart and had insurance on the thing so I called up Sprint and they quickly referred me to their insurance replacement section. A quick $50 bucks and a replacement was in the mail. Four days later, it arrives. Now the fun starts.
I turn it on, 50% battery, not bad. So I call the number on the included sheet which sends me to Asurion, Sprints replacement/insurance section. I give them the esn number and they try to walk me through the activation. No go. They wanted to me to enter ##(some numbers)# to enter programming mode but all it would do is go to contacts and try to dial out, which of course fails. After at least 30 minutes with them, they hang up on me. I mean they hang up. No goodby, no losing me in transferring, they just hang up. !@#@# I say.
So now I call Sprints' 800 number. They say the wait to get to my call is about 20 minutes. So I wait. After 20 minutes, they hang up. !@#@!# again!
I call back - another 20 minute wait. It appears hopeless so I give up. About 2 hours of my life has been wasted but wait there more!
So the next day I go to a local Sprint store and tell a young woman there what happened. She apologizes, takes my Q and calls Sprint. They walk her through the same useless programming steps. Now she's getting frustrated. Finally after 45 minutes and losing some sales because she's stuck with me, someone who knows what to do gives her the proper steps to activate my phone. Whew! I thank her and go about the rest of my business for the day.
That night, I decide to browse the web. Guess what - yep - no browsing. I get an "Unable to place call" notice on the screen. !@#@$!
Again, I call the 800 number. This time it's only a 10 minute wait. The boob on the other end tries to go through the ## programing again but I quickly cut him off saying that doesn't work. You have to do something else that enters 6 zeros somewhere. He tells me to wait. I listen to that insufferable background music and the canned voice telling me about how I can get my account information on line, yada yada yada.
He returns, saying lets do these steps again. So to humor him I do them. Somewhere in my mind Einsteins definition of insanity pop's up - you know the one about doing the same thing twice and expecting a different result. Finally after about 45 minutes, he transfers me to Advanced Tech support. Now this guys appears to have some cells between his ears. He quickly gets into programming mode, I go into all sorts of menus regarding id's, esn's, etc. After about an hour, he doesn't know why it's not working so he gives me a month of data service at no charge, says that he will write a trouble ticket to check the network and that I will receive a call within 48 hours. Sure I say to myself. I wait the required 48 and knowing I ain't gonna get called. So again, I drop by the Sprint store. (They never did call back)
The woman recognizes me and drops her head saying - Don't tell it's not working again! I tell her that I can make calls but no data. So she calls tech support and they hang up on her while transferring the call. She calls again and they try to walk her through the ## thingy. She quickly says that ## doesn't work on the Q's. Meanwhile I chat up another rep in the store who quietly tells me that nearly 3 quarters of their Q's are coming back damaged, not working or with severe behavioral problems and that they're steering customers away from the units! That's some admission if you ask me.
Meanwhile, the woman gives up and says that there is a corporate store in downtown Portland. It'll be open at 9 the next day and that I should go there plus they have a tech rep in house. The sales guy I was chatting up says that perhaps a master reset will help. He takes the unit in the back room, backs up my contact - nice of him to do so - and does the reset. He returns saying it didn't help. Sigh......
I'll let you know what happens tomorrow after I visit the corporate store.....
Update - I went to the Sprint corporate store. They were very friendly, took my Q to their technician and told me to come back in an hour. When I returned, I had a new Q in my hand and it works. Still, I wish I didn't have to go through the process.
Update - I went to the Sprint corporate store. They were very friendly, took my Q to their technician and told me to come back in an hour. When I returned, I had a new Q in my hand and it works. Still, I wish I didn't have to go through the process.
This has been my experience every time. There is a Sprint Store which is also a Repair Center right down the street from where I work. I drop off the busted Q, go eat lunch at Red, Hot and Blue and then come back and pick up my new Q. I'm on my fourth Q so I've done this three times now.
If I can't figure out the problem and if you guys can't help me figure it out then I seriously doubt some guy on the phone is going to be of any help. When my Q breaks I take it back. That's why I pay for the insurance.
__________________ Please don't PM me for support. Use the forums.
Sober Santa 2
.
Linear Mode
