Hello Moto Q Forums

[smlawrence]

Your session ID is 1148655.
Time Details
02/25/2008 08:57:40PM System: "Please hold and the next available agent will be with you shortly."
02/25/2008 09:41:32PM Session Started with Agent (Barbara M)
02/25/2008 09:41:34PM Agent (Barbara M): "Thank you for contacting Sprint. My name is Barbie. How may I assist you today?"
02/25/2008 09:42:05PM Scott: "Hey"
02/25/2008 09:42:17PM Scott: "Browsing Sprints website I find myself on the page Get Music, TV, Navigation and Messaging viewing the data plans and what they include. Now right now I am signed up for the $30 Sprint Power Vision Pro pack and I?m not 100% sure what it include"
s. Now on the page that I mentioned above there is the highest price plan listed on that page at $25 for the Sprint Power Vision Ultimate pack which I think is supposed to include all the TV Channels, Radio Channels, Unlimited Data and Navigation. Could
you give me a better perspective on what I am paying for and receiving comparing those 2 plans because currently I am not getting all of the Sprint TV channels and I have yet to figure out how to access Sprint Radio on this Moto Q9C.
02/25/2008 09:44:21PM Agent (Barbara M): "Just one moment please while I access this information for you."
02/25/2008 09:44:41PM Scott: "ok"
02/25/2008 09:47:39PM Agent (Barbara M): "Scott, are you a Business or Corporate liable customer?"
02/25/2008 09:47:53PM Scott: "not to my knowledge"
02/25/2008 09:52:08PM Agent (Barbara M): "With your current pack, are have the T.V, music, weather, horoscopes,ect everything on the net."
02/25/2008 09:53:21PM Scott: "what does the pro pack have that the ultimate pack does not have??"
02/25/2008 09:56:46PM Agent (Barbara M): "The Pro pack includes text messaging where the Unlimited does not."
02/25/2008 09:57:25PM Scott: "ok... Should the pro pack include all of the Sprint TV Channels?"
02/25/2008 09:58:20PM Agent (Barbara M): "Yes, I am looking at a form that has all of the data plans compared to each other."
02/25/2008 09:58:48PM Agent (Barbara M): "The only difference is that the Unlimited plan does not include text where the Pro Pack does."
02/25/2008 09:59:44PM Scott: "well there are alot of the Sprint TV Channels that I cannot access due to subscription such as CMT, Discovery and more... And you are saying that those should be included in the plan that I am paying for?"
02/25/2008 10:01:13PM Agent (Barbara M): "I can look up these channels for you, It does definitely include NFL mobile, and On Demand."
02/25/2008 10:02:31PM Scott: "well the ultimate pack shows all of the TV Premier channels and those include CMT, Discovery, Spike and many more but they arent allowed on my subscription according to my phone... does something possibly need to be reset on Sprint's end?"
02/25/2008 10:03:43PM Agent (Barbara M): "I just check the form that is comparing the two plans. The unlimited is premier where the Pro Pack is not."
02/25/2008 10:04:11PM Agent (Barbara M): "If you do not mind losing the text messages, then the Unlimited plan may be better for you."
02/25/2008 10:04:44PM Scott: "how much a month is the 300 message text service?"
02/25/2008 10:04:56PM Agent (Barbara M): "$5.00 a month."
02/25/2008 10:05:34PM Scott: "and with the ultimate pack I would get more channels on the tv and keep everything else the same with the exception of the text messages?"
02/25/2008 10:06:08PM Agent (Barbara M): "Correct."
02/25/2008 10:06:08PM Scott: "still have unlimited data, navigation?"
02/25/2008 10:06:30PM Scott: "well that sounds like the better deal to me..."
02/25/2008 10:06:46PM Agent (Barbara M): "Under Sprint navigation it says Unlimited."
02/25/2008 10:07:02PM Agent (Barbara M): "Under data it says included."
02/25/2008 10:08:01PM Scott: "included or unlimited?"
02/25/2008 10:09:13PM Agent (Barbara M): "The data says the same thing that the Pro Pack says, they both say included. However the title is unlimited Data Access, Web Browsing. So it is unlimited."
02/25/2008 10:09:23PM Agent (Barbara M): "I apologize for the confusion."
02/25/2008 10:09:48PM Scott: "ok....sounds like we need to change over to the ultimate pack with the 300 text message service"
02/25/2008 10:09:54PM Agent (Barbara M): "http://kms.corp.sprint.com/eAgent/iq...00000000000%7D"
02/25/2008 10:10:10PM Agent (Barbara M): "Try to copy and paste this in order to see what I see."
02/25/2008 10:10:22PM Agent (Barbara M): "I will wait for you to do this."
02/25/2008 10:10:24PM Scott: "cant be displayed"
02/25/2008 10:10:42PM Agent (Barbara M): "I apologize."
02/25/2008 10:10:48PM Scott: "but thats alright...."
02/25/2008 10:11:02PM Scott: "are you able to make those changes for me?"
02/25/2008 10:11:04PM Agent (Barbara M): "If you do want to change to the Unlimited, I can do this for you at this time."
02/25/2008 10:11:43PM Scott: "Ultimate Pack with the 300 Text Message service"
02/25/2008 10:12:08PM Scott: "one last question... is there something that I need to download to access Sprint Radio?"
02/25/2008 10:12:17PM Agent (Barbara M): "For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?"
02/25/2008 10:12:23PM Agent (Barbara M): "I will check on this for you."
02/25/2008 10:12:34PM Scott:
02/25/2008 10:15:14PM Agent (Barbara M): "It should just be included, you should not have to download anything."
02/25/2008 10:15:39PM Scott: "I cant find any way to access it on my Moto Q9C"
02/25/2008 10:17:25PM Agent (Barbara M): "I can not find anything referring to additional downloads to access it."
02/25/2008 10:17:46PM Agent (Barbara M): "I was instructed to refer you to Technical Support for this issue."
02/25/2008 10:18:16PM Agent (Barbara M): "The number is 1-877-345-7895."
02/25/2008 10:18:22PM Scott: "Ill tackle that one another day.... we will just worry with the service change tonight"
02/25/2008 10:20:01PM Agent (Barbara M): "Your plan has been changed for you."
02/25/2008 10:20:14PM Agent (Barbara M): "It is effective today."
02/25/2008 10:20:24PM Scott: "ok...will i need to turn the phone off and back on to reset the Sprint TV?"
02/25/2008 10:21:16PM Agent (Barbara M): "If you are on it at the time you will want to exit out."
02/25/2008 10:21:45PM Agent (Barbara M): "You should not need to turn your phone off at this time."
02/25/2008 10:21:59PM Scott: "ok...thank you for your time and help"
02/25/2008 10:22:05PM Agent (Barbara M): "Your welcome."
02/25/2008 10:22:09PM Agent (Barbara M): "Have I resolved the issue that prompted you to chat with us today?"
02/25/2008 10:22:20PM Scott: "yes you have..."
02/25/2008 10:22:24PM Scott: "Have a great night"
02/25/2008 10:22:30PM Agent (Barbara M): "Great."
02/25/2008 10:22:36PM Agent (Barbara M): "Have a great night as well."
02/25/2008 10:22:38PM Agent (Barbara M): "Thank you for contacting Sprint, we appreciate your business."
02/25/2008 10:22:42PM Session Ended

[smlawrence]

So to sum it up I was paying the same $30 to have less channels and more text messages compared to all of the channels and just 300 text messages.

[RookieDude]

Whatsup with the radio? There is radio? lol

[RookieDude]

I found it, It is built in Sprint TV.

[tonyn]

Your transcript helped me tremendously. I didn't know that the Pro doesn't have all of the same features as the Ultimate. The documentation doesn't make that clear. I already have the $5 text package, so this will work great for me and my Q 9c.

Thanks again!

[tdetroit]

Why not just get the Simply Everything Plan? It includes EVERYTHING, and is totally unlimited, including calls.

[RookieDude]

True that, i like the heck out of it so far. No complaints here. Tdetroit, have you swapped carriers and phones yet?
How is the hawking of your old phone going?

[cagedbirdflies]

Originally Posted by RookieDude

I found it, It is built in Sprint TV.

Where within Sprint TV is the radio? I can't find it and I was told by Tech. Support that the Q9C did not have radio but that it would be out by Feb. of 2008 which it was not. If you did indeed find radio within TV, please let me know! Thank you.