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  #1  
Old 03-04-2008, 07:29 PM
mtg1974's Avatar
mtg1974 mtg1974 is offline
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Join Date: Apr 2007
Location: Fort Worth, Texas
Carrier: Sprint PCS
Posts: 6,354
Post Your Customer Service Chats Here!

Believe it or not sometimes there are questions or problems that can't be answered here. When that happens the next thing to do is to call your carrier for support. Another form of support commonly used is online chat. If you have an online chat with your carrier about an issue you think may be of importance to all of us please post the transcript here*. If your carrier doesn't have an online chat then still let us know what your issue was and how your carrier helped you fix it.*We're not responsible if you do something dumb like post your name, number or any other personal information so please don't.

Thanks RookieDude for the great idea!
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Last edited by mtg1974 : 03-04-2008 at 07:32 PM.

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  #2  
Old 03-04-2008, 08:02 PM
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smlawrence smlawrence is offline
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Carrier: Sprint PCS
Posts: 139

Any try to label them somewhat so that someone can know in an instant what the chat was about before having to read it completely and find out that it had no bearing on them.
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  #3  
Old 03-04-2008, 08:08 PM
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mtg1974 mtg1974 is offline
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Location: Fort Worth, Texas
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The thing was that we didn't want to add a dozen more forums. If you're posting a new transcript then use the post icon () and give your post a title.
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  #4  
Old 03-04-2008, 08:20 PM
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smlawrence smlawrence is offline
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Thats what I meant...sorry for the confusion... Title your post with the issue that you had.

Examples:

Email issue
Sprint TV
No Service at all

and so forth... that would help a ton
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  #5  
Old 03-06-2008, 07:33 AM
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magicman08 magicman08 is offline
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Location: USA
Carrier: Sprint PCS
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agreed, this is a good idea, i remember some time ago i accidently deleted my music store app on my old phone and they were like well if you downloaded it from somewhere you need to get it again...i was like uhhhhhhhhh....I can't
lol

needless to say, i went without the music store...

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  #6  
Old 03-06-2008, 08:22 AM
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mtg1974 mtg1974 is offline
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I didn't think about it at the time but the customer service transcripts could be good comedy as well as good information.

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  #7  
Old 03-06-2008, 09:52 AM
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magicman08 magicman08 is offline
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Location: USA
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I donno it was totally wierd this random like chat box popped up on the sprint site while i was shopping for a new phone...to me it doesn't seem very secure or something...but who knows....and I do a lot of business on the web

I find myself hesistant to call for help if I have a ton of pirated stuff on my phone or whatever to...but like u said sometimes u just need other HELP of big brother
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  #8  
Old 08-06-2008, 08:38 PM
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Post Windows Live Messenger for Windows Mobile

I asked Sprint about Windows Live Messenger for Windows Mobile.

7:15:18 PM
System
Connected to Sprint Web Chat Server

7:15:19 PM
System
Session ID: 2963894

7:15:19 PM
System
Please hold and the next available agent will be with you shortly.

7:23:06 PM
System
Ellie has joined this session!

7:23:06 PM
System
Connected with Ellie

7:23:06 PM
Ellie
Thank you for contacting Sprint. My name is Ellie. How may I assist you today?

7:23:20 PM
Michael
Hello Ellie.

7:23:23 PM
Michael
Microsoft offers Windows Live without Messenger for Windows Mobile phones. Their website says, “This software does not include Windows Live Messenger. Please inquire with your mobile operator about Messenger access.”

I’m inquiring.

7:24:03 PM

Ellie May I please ask you to clarify your question?

7:25:34 PM
Michael
Windows Live for Windows Mobile includes Live Hotmail, Contacts and Spaces. Windows Live Messenger has been left off. Microsoft has left it up to the carrier to offer it (or not). I'm wondering if Sprint offers if and if so how can I get it?

7:26:23 PM
Ellie
I do apologize, however that option is not available.

7:26:34 PM
Michael
Thank you.

7:26:43 PM
Ellie
Do you have any further questions?

7:26:53 PM
Michael
No, that is all.

7:26:58 PM
Ellie
Thank You for contacting Sprint, our goal is to make your chat experience a great one. Please complete the short online survey presented at the end of your chat. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you have any further questions about your account or about Sprint’s products or services please contact us by chatting in again.

7:27:35 PM
System
The session has ended!
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MP_BSP_C_02.07.61-69P_HW_P2.1


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  #9  
Old 08-14-2008, 09:31 AM
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uhhh, i am pretty sure i got it, but u need to get messenger separate
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  #10  
Old 08-14-2008, 10:01 AM
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mtg1974 mtg1974 is offline
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Did it come with your Q9c? Us poor folks who have the original Q got Pocket MSN which came with messenger but the Windows Live upgrade (which has far superior e-mail) takes IM away from us. I know there are hacked versions out there (I've run one before) but I would rather use something official.

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