You are currently viewing our boards as a guest which gives you limited access to view most discussions, articles and access our other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, download files, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact contact us.
I have recently had a problem with my fiancee's Moto Q. We signed her up with Telus on a email 100 data plan, which gives her around 250 MB a month. She uses her phone for email quite a bit getting somewhere around 80 emails a day, so we set her phone to cap emails over 5 k and check before downloading. Fine, good.
The problem is that after her free 3 month period was up she started getting bills for $1800 stating that she used 540 MB last month alone (for example). And she never goes on the internet or sends pictures with her phone, only email. Also, the emails she recieves are very seldomly over 10-15 k in size and if there ARE attachments she doesn't download them. Where is this extra data being cycled through?
Well we talked with Telus and they said this is a problem inherant with the Moto Q using data every time it sends/recieves from her email account and that the email attachment cap doesn't actually change anything and that the same amount of MB's are used.
So I called Motorola and neither they or the dealer we bought the phone from would confirm this.
I'm just curious if anyone else has experienced this problem while using their Moto Q for email. I can't imagine we're the only one's who are having this problem as Telus seems to push this phone as a "Business Phone". I mean she has one of the highest data plans Telus offers, so why is she still doubling her MB allowance by simply receiving text emails?! And how come the attachment cap doesn't do anything?
keep in mind what Telus told you. when you have active sync "polling" your exchange server, it is using data even if it is not downloading any new messages.
540MB does seem rather high, but qqq444 is right. Every time the Q does a remote ActiveSync with the Exchange Server, it has to check the messages on the server against those on the Q to see which ones it needs to download. So basically it has to download the header of each message on the Exchange server every time a sync is performed. While this is usually not very much info at all, if she has a lot of email that she keeps on the server then 540MB doesn't seem so unreasonable all of the sudden, especially if the Q is set to automatically sync at regular intervals.
I would suggest either upgrading to a plan with unlimited data (I find it silly that carriers even offer limited plans any more) or stop using ActiveSync. Otherwise you might have your fiancee organize the email on her PC into separate folders so that the number of messages actually sync'd with the phone is significantly reduced.
Do you use Business Inbox for emails?
Everytime you connect to the internet to check for email you use up data whether there's mail there or not. If you have it checking every 5 minutes or whatever than that will use a lot of data.
Business Inbox acts kinda like the Blackberry server. it will check for mail in the background and when there's a message it pushes it through to you. You will have to call to have it added on to your account. it's definitely a good thing to have. www.telusmobility.com/businessinbox
Linear Mode
